Help and questions
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Flag forever?

brucerobin
Hi all
The red flag for all?
What options are common?

1. Change website (hosting) for linking.
2. Change your account.
3. Wait for the next month. Will review options.
4. Flag forever. Need to go.

I got the flag. The reason - there is no referrers. ???
I see no reason at this.
Maybe just my site is not compatible with adfocus? πŸ™
Thank you.
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  • dressleredited
    1. A good option IMO - But only when #4 = true
    2. Not allowed
    3. May be worth it
    4. Hopefully not (but who knows)

    If your account is flagged for some reason , all you can do is open a support ticket and wait for the staff to reply ...
  • brucerobin
    open a support ticket and wait for the staff to reply ...

    I think the employees are busy shoals in their scripts.
    They just do not have time to delve into the essence.
    There is no referrer and all. They do not care who is to blame. Even if I did not. πŸ™‚
  • AdFoc.usStaffedited
    There could be many reasons for the red flag which is why we individually review all support tickets regarding red flags. If you haven't already, you will receive exact info why you were red flagged. It is different for every user so I can't speak for every red flag.

    When you are red flagged, it means we must verify your traffic source in order to know you are not in violation of our ToS. A red flag does not mean you are in violation of our ToS but we suspect a possible violation. Common reasons for red flags include: too many blank referrers (90% or higher of total traffic volume is a good estimate), poor quality traffic, or suspect activity.

    The review process (via support ticket) can take some time. Usually it takes 24-72 hours but some must be further investigated (very few users fall in this category) or if that user does not respond with the correct evidence/proof it could take up to the full 1-2 weeks.

    If you:
    - Send a lot of blank referrers
    - Have very low quality, spammy traffic
    - Doing something shady

    You are likely to be red flagged. A great way to know in advance would be to contact the admin (via support ticket) and ask about your traffic quality to see if you will be red flagged (much sooner than payment date). This is the best option right now to know quickly since we don't have the resources to audit accounts every day or even every week (there are many thousands of users sending traffic at any given time).

    In the short future, we'll be implementing some features to quickly audit and red flag accounts within 72 hours. This will save some headache for our users and cut down the time it takes to review these red flags.
  • dressler
    Can understand how many support tickets you must be getting every day ....

    But can you give any info on some ETA for the current red flagged accounts ?

    Been waiting a for 4 days now , and have submitted all the proofs and details that were asked for by the staff ..
  • AdFoc.usStaffedited
    I can't give an ETA on any specific account but we respond within 24-72 hours to most tickets.. the last week we've been behind about 24 hours due to the sheer volume of new tickets.

    If you provide enough information in your red flag review it will be resolved much faster.
  • dressler
    Yeah i had done that long time back , 9th march was the date i had provided all the details ... I guess I need to wait a bit more ...

    BTW thanks for that heads up on asking the staff prior to the payment date about whether the traffic is ok or not ...
  • AdFoc.usStaff
    No problem!

    I know it's very frustrating currently and that is a big issue we need to address. We'll roll out the new feature in the next month (hopefully!) to audit more frequently and lower response times.
  • dressler
    Hey , also if and when the red flag issue gets resolved , when does the affiliate get paid ?

    Is it the same month or we need to wait for the next payout date ?
  • miekof
    Your problems same like mine.. and i had submit ticket and they asking for proof and I submit proof of my traffic stats at Mar 10 2012 4:22pm. No reply after that... Its about 5 days until now....

    Mar 13, 2012 at 12:09am brucerobin
    Hi all
    The red flag for all?
    What options are common?

    1. Change website (hosting) for linking.
    2. Change your account.
    3. Wait for the next month. Will review options.
    4. Flag forever. Need to go.

    I got the flag. The reason - there is no referrers. ???
    I see no reason at this.
    Maybe just my site is not compatible with adfocus? πŸ™
    Thank you.
  • Kambatra
    I am so sad.my mood is not good. :-( :-( :-( weeping oolaa oolaa oolaa
  • brucerobin
    I support responds quickly enough.
    Just do not avail. I look at statistics for the blog ...
    And I do not believe that there is no referrer.

    Picture lost. It was on s2.ipicture.ru, which no longer has it.

    Picture lost. It was on s2.ipicture.ru, which no longer has it.

    And I can not check. Links only on this blog.
    Requested to verify the transition from the blog. Do not persuaded. Support answers only questions the level of "what's your name" and "how old you are." πŸ™‚
    By the way - mail to support@adfoc.us also can not send.
    My mail server says that there is no such address.
  • Kambatra
    AdFoc.us,what is the meaning of blank refrer?explain
  • AdFoc.usStaff
    Mar 13, 2012 at 2:26pm dressler
    Hey , also if and when the red flag issue gets resolved , when does the affiliate get paid ?

    Is it the same month or we need to wait for the next payout date ?


    As soon as that user's warning is removed, the user who referred that person can receive referral commission (payable in the next payment period).
  • AdFoc.usStaff
    Mar 14, 2012 at 12:25am brucerobin

    By the way - mail to support@adfoc.us also can not send.
    My mail server says that there is no such address.

    Our email is not working right now, which is why we have a support ticket system.
  • hannafie83
    admin..my account still red flag...when will u turn to normal so i can make payout..already give u all prove...i dont have nothing more..how about my next payout if still red flag like this...long time to wait u to reply my ticket...i'm tired of waiting this..u says will be reply within 24-72 hours..but its already pass 4 days my ticket dont reply yet..please help...i need this money..
  • dressleredited
    Same here ...

    Do not expect any reply from staff for the next 24 hours at the least ...

    Time zone difference + understaffed = Menace
  • dressler
    Same here ...

    Do not expect any reply from staff for the next 24 hours at the least ...

    Time zone difference + understaffed = Menace
  • Kambatra
    Right. :-( :-( so sad.very lazy work by adfocus team.
  • dressleredited
    Mar 15, 2012 at 7:19pm AdFoc.us
    Mar 13, 2012 at 2:26pm dressler
    Hey , also if and when the red flag issue gets resolved , when does the affiliate get paid ?

    Is it the same month or we need to wait for the next payout date ?


    As soon as that user's warning is removed, the user who referred that person can receive referral commission (payable in the next payment period).


    So a red flag means that affiliate wont get paid this month at all (may be next month , but not this month at all) ... please tell me if I am right about that or not ?
  • brucerobin
    I have not received an answer to the question ...
    How often do the revision?
    The flag is always on?
    PS I have enough knowledge. I can put a site in the referrer FBI. But I will not do it yet. πŸ˜‰
    I want to understand the problem. Honestly.
  • miekof
    hello admin,

    I had submit support ticket about red flag problems in one week ago, but until now i didnt receive any feedback from you???
  • Kambatra
    Same here. :-( :-( :-( :-(
  • AdFoc.usStaff
    I am actively working on red flags every day. We cannot have the same response time as non-red flag tickets (24-72 hours) because each account must be fully investigated. I am trying to finish up all of the responses tonight!
  • dkthehunk
    id_user = 24836 what about me πŸ™ submited support ticket for red flag and got reply... u sending blog spam wtf??? blog spam can u explain? mr.admin
  • fig2k4
    Way to go dkthehunk, proving that you don't do spam. lol
  • AdFoc.usStaff
    Please keep red flag responses to the support ticket system. You will receive a reply there.
  • joey18
    hi my account has got red flag and after repeated messages gettng no proper reply can anyone help
  • joey18
    one of the staff messages suggested me to open a new account wnt my personal details show that i have been red flagged on your system and reject? are you indirectly encouraging cheat system?
  • AdFoc.usStaff
    Mar 30, 2012 at 2:27pm joey18
    one of the staff messages suggested me to open a new account wnt my personal details show that i have been red flagged on your system and reject? are you indirectly encouraging cheat system?


    You can create a new account if you were warned but you should not send the same traffic from the warned account.. πŸ™‚