Paused or Deleted campaigns are draining my funds

techrompDec 2011

Hi,

New advertiser here. I setup my first campaigns with referral domains and have recently been approved. After checking my stats I noticed that my deleted campaigns are pulling in over 2000 hits. How can that be with a new account?

I've paused all my test campaigns to await an answer. but under deleted campaigns, they are still bringing in hits. My account has been charged over $7.00 for these hits versus the .03 cents I've been charged for the paused campaigns. What's going on. I signed up because you had domain referral targeting but I have no idea where these are coming from.

Please Advise,

Link5 repliesFrom our old forum (2011-2012)Old copy

This topic is from our old forum and is kept as it was. Start a new topic to ask about it.

5 replies

techrompDec 2011
Now my account has gone over by 34 cents, $30.34 used , but only spent 3 cents on actual campaigns I've set up. ::)

No reply to either this message or to the other "contact us" message.

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techrompDec 2011
Also shows that my bid of .30 per thousand was not honored and charged over my bid. for $30 dollars I should have 100,000 hits.
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AdFoc.usStaffDec 2011
I addressed this via e-mail. This was a system error which only effected your account. You were credited the $30 to try your campaigns again. 🙂
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techrompJan 2012
Confirming refund was given and place back into account
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AdFoc.usStaffJan 2012
Thanks for that! Glad we were able to resolve the issue.
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