My support tickets are not answered

akoltJan 2013

My support tickets are not answered. I have a ticket from "11/12/2012" and that's more than 10 business days.

I have same user on adfoc as on forums. Please reply back.

Link5 repliesFrom our old forum (2013-2018)Old copy

This topic is from our old forum and is kept as it was. Start a new topic to ask about it.

5 replies

adminJan 2013
Some types of tickets will take longer than others to respond to. A lot of tickets for red flags/warning appeals are not being answered because we are in the process of removign the appeal process (our detection is very accurate now). Please PM me your ticket ID.
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arunbacJan 2013
I had opened a ticket id, and it should have be sent to my email id. It hasn't been sent to my email id and when i created a topic here it hasn't been approved yet either. Don't know what to do!
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adminJan 2013
Check your spam box or PM me the email you used to check your ticket.
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direktor.svemiraJan 2013
I have exactly the same problem as the user above, and i have send three tickets since then and no one replied me or even approved my tickets and i have also sent message to adfoc.us on facebook
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adminJan 2013
You can send me a PM on here. We don't answer messages on Facebook.

The places we provide support are here on the forums and via support tickets.
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