Earnings frozen, 1 month unpaid but labeled as paid

Hello. I have two problems and I hope someone could provide me answers here.

1. My earning is stuck at $9.22 since last month. Why isn't it updated?

2. I didn't receive the August payment. ($11.8365) as you can see on my paypal account. I only received 3 payments.. But on my adfoc.us account, it's marked as paid.

I already submitted a support ticket a month ago but I still haven't received any reply.

https://fbcdn-sphotos-a-a.akamaihd.net/hphotos-ak-xaf1/v/t1.0-9/10469351_649496055165655_2234857798998601657_n.jpg?oh=3972a064a00d43235a7bb9f91278944c&oe=54C123F0&__gda__=1418127937_6741f2327f0c6219af658a8d24bf9257